Terms And Conditions

By undertaking a consultation with Culture Contact and/or by contacting Culture Contact for a consultation, you implicitly state that you have read and agree with these terms and conditions. Any breach of these terms and conditions will be considered to have been effected in full knowledge of these terms and conditions.

I. Terms
“You” and “Client” – the person undertaking the consultation
“I”, “Culture Contact” and “Helidth Ravenholm” may be used interchangeably to describe the consultant – i.e. Helidth Ravenholm
“Trouble Library” refers to the whole of the articles available on the website in the section entitled “Trouble Library”

II. Consultations
1. A consultation is defined as any of the forms of information exchange as outlined and offered on the “Consultations For Individuals” page of the Culture Contact website and detailed in Clause III (Consultation Types).
2. A consultation is the act of assembling, analysing and providing the information that answers the consultation question as provided by the client.
3. It is understood by the client that the relevance of the information provided as an answer to the consultation question is dependent on the accuracy of the information provided by the client in the aforementioned consultation question.
4. It is understood by the client that, should they choose to withhold information (whether purposefully or accidentally) that might be crucial to forming a complete answer to their consultation question, the information provided as an answer to their consultation question may be less relevant and that it is not the responsibility of Culture Contact.
4.i. If you wish to correct or supplement the information provided after the consultation has been finished, then you must request a new consultation and it is understood that you will pay for this new consultation as a separate consultation.
4.ii. If you choose to correct or supplement the information before the end of the consultation (cf. Clause III-1.i.2), then it will be considered to be part of the same consultation and you will not be charged further (unless you choose to undertake a change in the type of consultation).
5. It is understood that the information provided as an answer to the consultation question is the professional opinion of Helidth Ravenholm (Culture Contact) and is based on the information provided by the client in their consultation question and on the information researched in relation to the consultation question as provided by the client.
6. It is understood that, in certain cases, further research will be needed and I reserve the right to consult further sources (whether in the form of written or oral materials, or in the form of personal dialogue with another professional or expert) for my own information where relevant to the consultation question as provided by the client. This does not mean that any third-party disclosure of personal information will arise from this consultation of further sources (cf. Clause IV for more details on confidentiality).
7. It is understood that the client will respect and uphold the copyright of any information (whether published or unpublished) provided as an answer to their consultation question. As relevant, the copyright of the information provided will be indicated within the answer through the use of referencing and it is understood and expected that the client will not separate the information from its reference under any circumstances (cf. Clause VII (Use of Information) for more details).
8. It is understood by the client that the use of unpublished data as researched by Helidth Ravenholm or another expert consulted under the circumstances of Clause II-6 is valid and has equal weight as published data. The process of research signifies that data and information may be acquired and known as valid and significant before it may be published and that the delay between the acquisition of the information and its publication may be considerable due to this process of research.
8.i. Unpublished Data is understood to include any observations, theories, analyses and/or other academic data (not excluding conversations) that are not published in an academic journal or in a book at the time of use.
9. It is understood that questions pertaining to Helidth Ravenholm’s personal life are not consultations and will not be treated as such. Whilst personal experience may be drawn in to answer a consultation question as applicable, it is understood that I reserve the right to privacy and reserve the right to choose what information and how much information I disclose within the context of a consultation answer or within the context of the Culture Contact website.

III. Consultations Types
1. The different types and the details of the types of consultations available are outlined on the “Consultations For Individuals” page of the website and are listed in the following subclauses.
1.i. Q & A Consultation is stated to be the process of sending a question and receiving an answer. This process is solely undertaken via the internet.
1.i.1. It is understood that the client may inquire for further details in relation to the answer received for the purpose of clarification or to elucidate a point that may have arisen due to the content of the answer. This will be considered to be still part of the same Q & A Consultation, provided that it is sent within 72 hours (not including weekends or relevant national holidays) of receiving the answer.
1.i.2. The consultation is considered to be completed if no further inquiries are made in relation to the precise question sent within 72 hours (not including weekends or relevant national holidays) of receiving the answer.
1.i.3. If the client inquires about a topic that is not related to the question initially sent or the answer received, it is not considered to be the same consultation and will be treated as a new consultation. The client will be expected to pay for it as a new consultation.
1.ii. Personal Consultation is stated to be an internet-based conversation with Helidth Ravenholm through the use of either Skype or another instant messenger service as relevant.
1.ii.1. A Personal Consultation can be either 30 minutes or one hour.
1.ii.2. A Personal Consultation can be extended at Helidth Ravenholm’s discretion, should the client require it; however, it is understood that the client will need to pay immediately for the extra time according to the base rate as stated on the “Consultation Costs” page in the Individual Client section of the website.
1.iii. A Consultation Programme is a prearranged set of Personal Consultations of a predetermined length and time, and it is understood that it will be paid according to the details in Clause V-5.i.
2. Any consultation in the form of the Q & A type (Clause III-1.i) will be answered within 72 hours (not including weekends or national holidays) of being received.
3. Personal Consultations are to be booked a minimum of three days (i.e. 72 hours (not including weekends or relevant national holidays)) before the preferred earliest time for the consultation.
3.i. It is understood that the preferred time for the consultation may not be available and that, within the request for the personal consultation, the client should specify several different dates and times on those dates on which they will be available.
3.ii. It is preferable if the client provides some initial information about the thematic of the consultation when booking the consultation, so as to allow Helidth Ravenholm to prepare for the consultation in order to provide the client with an optimal experience of the consultation.
4. In the context of the Consultation Programme format, it is understood that the first of the client’s consultations should be booked a minimum of three days (i.e. 72 hours (not including weekends or relevant national holidays)) before the preferred earliest time for the first consultation.
4.i. It is understood that the preferred time for the first consultation may not be available and that, within the request for the consultation programme, the client should specify several different dates and times on those dates on which they will be available.
4.ii. It is understood that the times for the prearranged consultations are to be prearranged at the beginning of the consultation programme.
4.ii.1. If the client needs to alter the date or time of a prearranged consultation, they are expected to contact Culture Contact a minimum of 48 hours prior to the date of the consultation. A new date or time can be arranged immediately via email and the client will not be charged extra for altering the date or time of a consultation (cf. Clause VI-5 for more details about cancelling consultations).
5. Should a client miss a consultation (whether an individual Personal Consultation, a prearranged Consultation as part of a Consultation Programme, or a Face-to-Face Consultation) without notice, it is understood that they will not be reimbursed and that should they wish for a new consultation time, they will need to pay for it as a new consultation.
5.i. It is understood that illnesses, accidents, misadventures, unforeseen events of an urgent nature, and so forth are outside of the client’s control and that the client may not be in a position to provide notice of the likelihood of missing the consultation. In such a circumstance, it is expected that the client will provide proof of the event and that a free rescheduling of the consultation can be provided.

IV. Client Information
1. Any and all information provided by the client during a consultation or whilst inquiring about a consultation will be treated as confidential and will not be disclosed to a third-party unless required by law.
2. Under the circumstances of further research (cf. Clause II-6), no personal information will be disclosed to a third-party. It is understood that information directly relevant to the consultation question may be used in the context of a dialogue with a further professional or expert in order to frame any question that may be relevant to gain information from that professional or expert that may be relevant to the consultation answer. Any information used in such a way will not include any details that may provide a means of identifying the client. It is further understood that disclosing specific details of or information relevant to the consultation question will be avoided at all costs within any context of dialogue with a further professional or expert, should such a form of further research be required in order to fully answer the client’s consultation question.
3. Any banking information provided by the client during a consultation or whilst inquiring about a consultation will not be disclosed to any third-party unless required by law.
4.
4.i. No client is to inquire about any information disclosed by any other client during a consultation or whilst inquiring about a consultation, nor is any client to inquire about the identity of previous clients.
4.ii. If a client chooses to disclose that they have consulted Culture Contact and/or is willing for Culture Contact to disclose a review or comment that they might have made about Culture Contact on the website, then it is their prerogative and they understand that the information disclosed by this choice is not protected by Clause IV-4.i and Culture Contact is not required to withhold the information that the client has consented to disclose.
4.ii.1. Culture Contact reserves the right to not use a review or comment provided according to Clause IV-4.ii at Helidth Ravenholm’s discretion.
4.iii. Should a client wish to disclose certain information under Clause IV-4.ii, it is understood that any information not listed as disclosed by the client will continue to be protected under Clause IV-4.i.
4.iv. Should a client wish to no longer have any information regarding their consultation of Culture Contact or their review or comment about Culture Contact present on the website, they are to inform Culture Contact of their wish in writing via the email address listed upon the website. Culture Contact will remove the information from public view within the week of receiving the client’s written request and will no longer disclose the information to any third parties as stated in Clause IV-4.i.
4.v. It is understood that should a client act as outlined in Clause IV-4.iv, Culture Contact is not responsible for any third parties still being aware of the information after the removal of the information from public view and is not responsible should those third parties continue to act in accordance with that information. Culture Contact will not confirm the information to any third parties after receiving the client’s written request, but cannot be held responsible for the continued knowledge of the information that any third parties might have due to having seen the information as disclosed prior to the withdrawal of that disclosure.
5.
5.i. Should any information provided by the client in a consultation or in the course of inquiring about a consultation indicate an ongoing breach of the law (especially International Law) or a breach of Human Rights or Animal Rights (as stated in the Animal Welfare Act 2006), it is understood that Culture Contact will endeavour to turn that information over to the relevant authorities.
5.ii. Culture Contact does not consider this to be applicable in the context where the law being breached is itself in contravention of International Law or in contravention of Human Rights. In this context, Culture Contact will maintain the confidentiality of the client rather than contravene International Law or Human Rights.

V. Payment
1. Payment for the consultation is to be paid by the client via the use of Paypal to the email reference of “payment@ravenholm-consultations.com”.
1.i. Your credit card statement will read “HRConsults” in shortened form or “CultureContact” in the extended form in the case of using Paypal to pay for the consultation.
2. If you do not have a Paypal or prefer to use a Bank Transfer, you will be required to contact Culture Contact via email to receive further details on how to pay.
2.i. It is understood that Culture Contact is not responsible if the client is disadvantaged in any way by the use of a different method of payment than Paypal.
            2.ii. It is also understood that Culture Contact is not responsible if the client is disadvantaged in any way by the use of Paypal rather than any other method of payment.
2.iii. Culture Contact is not responsible for any banking errors or Paypal errors in the payment process.
2.iv. It is also understood that the client will have to determine for themselves the relevant exchange rate and payment total should their method of payment not accommodate paying in the currencies outlined in the “Consultation Costs” page in the Individual Clients section of the website.
3. The amount paid will be determined on the basis of which form of consultation you have selected as outlined on the “Consultation Costs” page in the Individual Clients section of the website.
4. It is understood that the client is to be charged in any of the following currencies (i.e. Euros, US Dollars or British Pounds) and that any charges accruing from the exchange rate or from the client’s bank are not the responsibility of Culture Contact.
5. It is understood that the client will provide payment before the consultation answer will be emailed to them or before the consultation in the context of personal consultations (cf. Clause III for more details on the consultation types).
5.i. In the context of the consultation programmes, the client has the following options of payment –
5.i.1. The client can choose to pay for the entire programme in advance and in totality.
5.i.2. The client can choose to pay in instalments, the number of which will be determined on a case-to-case basis according to the client’s preferences and wishes.
5.i.2.a. It is understood that in the case of payments in instalments, the number of instalments cannot exceed the number of consultation sessions planned.
5.ii. If the client has difficulties with payments, it is understood that they will contact Culture Contact with information about their difficulties and that a more sustainable and suitable means of payment pattern that the client can handle will be determined.
6. Pro Bono consultations are available in the context of financial difficulties, under-age consultations and in the context of consultations from individuals in abusive contexts. Pro Bono consultations will be determined on a case-to-case basis and will be provided at the discretion of Helidth Ravenholm.
6.i. Pro Bono consultation days will be offered at Helidth Ravenholm’s discretion.
6.ii. A Pro Bono consultation day is understood to be a day upon which any consultation questions sent by a particular pre-determined group of individuals will be answered on a Pro Bono basis (e.g. a Pro Bono consultation day for teenagers will mean that any teenager sending a consultation question on that day will be treated as a Pro Bono consultation).
6.iii. In the context of a Pro Bono consultation day, it is understood that any consultation questions are in a queue on the basis of “first come, first served” and that, on that basis, your question may not be answered within the context of the Pro Bono consultation day.
6.iii.1. Culture Contact reserves the right to provide a Pro Bono consultation response to a consultation question sent on a Pro Bono consultation day that may have not been answered within the context of that same Pro Bono consultation day. This will be determined at Helidth Ravenholm’s own discretion.

            6.iv. Culture Contact reserves the right to both provide or refuse a Pro Bono consultation on a case-to-case basis as determined at the discretion of Helidth Ravenholm.
7. Refunds are not available should the client find the result of the consultation to be unsatisfactory, i.e. should the answer provided to the consultation question not be the answer that they were specifically seeking or should the personal consultation not confirm their particular thought(s) about their consultation question/issue.
8. Should the consultation be refused as outlined in Clause VI-2, the payment made will be refunded in full.
9. Should a Q & A Consultation not be answered in the 72 hours (not including weekends or relevant national holidays) outlined in Clause III-2, then the cost of the consultation will be fully refunded and the consultation question will be answered as a Pro Bono consultation.
9.i. It is understood that illnesses, accidents, misadventures, unforeseen events of an urgent nature, and other extenuating circumstances are outside of Helidth Ravenholm’s control and that Helidth Ravenholm may not be in a position to complete the consultation within the aforementioned 72 hours (not including weekends or relevant national holidays). In such a circumstance, it is understood that the client will not be refunded for the consultation, which will be answered as soon as possible, but will also be offered an additional consultation of their choice for half-price.

VI. Cancellations and Refusal of Services
1. Culture Contact reserves the right to cancel a consultation at Helidth Ravenholm’s discretion.
1.i. This is directly relevant to Personal Consultations and prearranged Consultation Programmes.
1.ii. The client will be informed of a cancellation via email.
1.ii.1. Should the cancellation be issued more than 48 hours prior to the consultation time, the client will be offered to book a new time.
1.ii.2. Should the cancellation be issued less than 48 hours prior to the consultation time, the client will be offered to book a new time and will be offered one free further consultation.
2. Culture Contact reserves the right to refuse a consultation at Helidth Ravenholm’s discretion.
2.i. If the consultation has been paid for and is refused, it is understood that the client will be fully reimbursed.
3. If a consultation question is mislabelled as an inquiry for information, it is understood that it will not be answered or treated as a consultation.
3.i. If the client wishes to correct the mislabelling and resubmit their consultation question as a consultation question, it is understood that the response time for the consultation question will begin from the time of the correctly labelled email.
3.ii. It is understood that the consultation may be refused should it be clear that the mislabelling was done deliberately, rather than accidentally.
4. Should a client behave in a harassing, threatening or otherwise detrimental manner, it is understood that their email address will be blocked and that Culture Contact will hand any information over to the police as relevant should the client persist in their behaviour.
4.i. It is understood that, under such circumstances, no consultations will be undertaken for the relevant client, nor will any consultations be undertaken for them in the future.
5. Should the client wish to cancel a consultation, they are to do so in the following manners.
5.i. In the context of a Q & A consultation, they are expected to contact Culture Contact before the answer to their consultation has been sent.
5.i.1. Should they contact Culture Contact after the answer has been sent, it is understood that the consultation has already been completed and cannot be cancelled. Under such circumstances, Culture Contact is not expected either to reimburse the client or offer an alternative consultation option as the consultation is already completed.
5.i.2. Should they contact Culture Contact before the answer has been sent, it is understood that Culture Contact will not provide the answer as requested and the client will be offered the options of a reimbursement or a different consultation of the same value.
5.ii. In the context of a Personal Consultation, the client is expected to contact Culture Contact before the date of the consultation via email. This email should clearly indicate their wish to cancel the consultation.
5.ii.1. Should the client cancel their consultation less than 48 hours before the time of the consultation, it is understood that they will not be reimbursed the cost of the consultation, nor will they be offered an alternative consultation.
5.ii.2. Should the client cancel their consultation more than 48 hours before the time of the consultation, it is understood that they will be either fully reimbursed or, should they wish it, offered an alternative consultation of equivalent value.
5.iii. In the context of a Consultation Programme, should the client wish to cancel a specific consultation within the prearranged programme, the client is expected to contact Culture Contact before the date of the specific consultation via email. This email should clearly indicate their wish to cancel the specific consultation in question.
5.iii.1. Should the client cancel their consultation less than 48 hours before the time of the consultation, it is understood that they will not be reimbursed the cost of the consultation, nor will they be offered an alternative consultation.
5.iii.2. Should the client cancel their consultation more than 48 hours before the time of the consultation, it is understood that they will be either fully reimbursed for the value of the single consultation at the reduced rate relevant to the consultation programme or, should they wish it, offered an alternative consultation of equivalent value.
5.iii.3. The cancellation of a single, specific consultation within a prearranged Consultation Programme will not automatically affect the rest of the prearranged consultations, nor will it alter the other prearranged dates.
5.iv. In the context of Consultation Programme, should the client wish to cancel the entire Programme, the client is expected to contact Culture Contact before the date of the first consultation via email. This email should clearly indicate their wish to cancel the Consultation Programme.
5.iv.1. Should the first consultation have already occurred, it is understood that the client will not be reimbursed for the consultation in question, nor will they be entitled to reimbursement for any consultations already completed.
5.iv.1.a. A consultation is considered completed by virtue of the date and time of the consultation being passed and the relevant consultation conversation having been completed.
5.iv.2. Considering the magnitude of the Consultation Programme in terms of prearranged time and research, it is understood that the client will not be reimbursed more than a half of the overall Consultation Programme cost.
5.iv.2.a. Should the client cancel their Consultation Programme less than 48 hours before the time of their next consultation, it is understood that they will not be reimbursed the cost of that specific consultation, but will otherwise be reimbursed according to Clauses VI-5.iv.1 and VI-5.iv.2.
5.iv.2.b. Should the client cancel their Consultation Programme more than 48 hours before the time of their next consultation, it is understood that they will be reimbursed up to half the value of that consultation, as well as reimbursed according to Clauses VI-5.iv.1 and VI-5.iv.2.
6. Should a client wish to suspend a Consultation Programme, the client is expected to contact Culture Contact before the following consultation via email. The email should clearly indicate their wish to suspend the Consultation Programme.
6.i. The client is not expected to provide an estimation of how long they wish to suspend the Consultation Programme unless their estimation is of more than a year.
6.ii. Should the client suspend the programme less than 48 hours before the time of the next consultation, it is expected that they clearly notify Culture Contact of whether or not they wish to make use of that consultation.
6.iii. It is understood that an email reminding the client about their suspended Consultation Programme and the remaining available consultations will be issued on a bimonthly basis.
6.iii.1. Should the client suspend their Consultation Programme for more than one year, it is understood that Culture Contact will contact them to determine if they wish to cancel their programme according to Clause VI-5.iv or if they wish to continue holding their programme in suspension.
6.iii.1.a. If the client fails to respond to the email within 7 days of it being sent, Culture Contact reserves the right to cancel the suspended Consultation Programme and the client forfeits their rights to reimbursement.
6.iv. Culture Contact reserves the right to cancel a suspended Consultation Programme (according to Clause VI-1) should the suspension exceed one year.
6.iv.1. Any cancellations of suspended Consultation Programmes are done at Helidth Ravenholm’s discretion.
7. Helidth Ravenholm reserves the right to suspend the availability of any services as advertised on the Culture Contact website at her discretion and without notice.
7.i. The suspension of the availability of any services will be listed on the website, both on the front page and on the “Consultation Costs” page in the Individual Section of the website, with the date from which the suspension became effective listed.
7.ii. Should a service be suspended and a client send a request for consultation/consultation question, it is understood that they cannot expect to be answered and will be treated according to Clause VI-2.i.
7.ii.1. It is understood that, even if a client has sent a request for consultation/consultation question during the suspension of the service(s), they are welcome to contact Culture Contact at a later date with the same consultation details when the service(s) resume.
7.ii.2. It is understood that a prospective client is expected to check the website for a confirmation of the return of the services prior to resending their request for consultation/consultation question.
7.ii.3. If the client wishes to be provided with an email informing of the resumption of services, they are expected to email Culture Contact to request the information.

VII. Use of Information
1. All information provided within a consultation, on the Culture Contact website (including the Trouble Library and the blog) and/or on any affiliated sites (such as Facebook, Youtube, Twitter, etc.), unless stated otherwise through the use of referencing, is copyrighted to Helidth Ravenholm and Culture Contact.
1.i. The copyright of this information is to be upheld according to Clause II-7.
1.ii. The style of referencing is to be determined at Helidth Ravenholm’s discretion.
1.ii.1. Should the client wish the referencing explained, they are to request a clarification email from Culture Contact.
2. The Trouble Library is provided on an ‘As Is’ basis. It is understood that its content is not static, nor will it become so in the future.
2.i. Culture Contact is not responsible if information on a particular topic is unavailable at the time when a client checks the site.
2.i.1. If a client wishes to suggest a topic for the Trouble Library, they are to do so via email.
2.i.1.a. The inclusion of the topic will be at Helidth Ravenholm’s discretion.
2.ii. Culture Contact is not responsible if an individual or a client does not agree with the content of any one article in the Trouble Library or with the content of the Trouble Library as a whole.
2.iii. Culture Contact is not responsible for any misuse of the information provided within the Trouble Library.
2.iv. Culture Contact reserves the right to alter, change or remove the content of the Trouble Library at Helidth Ravenholm’s discretion.
3. The Blog is provided on an ‘As Is’ basis. It is understood that its content is not static, nor will it become so in the future.
3.i. Culture Contact is not responsible if an individual or a client does not agree with the content of any one blog entry in the Blog or with the content of the Blog as a whole.
3.ii. Culture Contact is not responsible for any misuse of the information provided within the Blog.
3.iii. Culture Contact reserves the right to alter, change or remove the content of the Blog at Helidth Ravenholm’s discretion.
4. The Youtube channel is provided on an ‘As Is’ basis. It is understood that its content is not static, nor will it become so in the future.
4.i. Culture Contact is not responsible if an individual or a client does not agree with the content of any one video on the Youtube channel or with the content of the Youtube channel as a whole.
4.ii. Culture Contact is not responsible for any misuse of the information provided within the Youtube channel.
4.iii. Culture Contact reserves the right to alter, change or remove the content of the Youtube channel at Helidth Ravenholm’s discretion.
5. Any social media and/or other website(s) owned, connected or affiliated to Culture Contact are provided on an ‘As Is’ basis. It is understood that its content is not static, nor will it become so in the future.
5.i. Culture Contact is not responsible if an individual or a client does not agree with a part of the content or with the content of the social media and/or other website(s) as a whole.
5.ii. Culture Contact is not responsible for any misuse of the information provided through the use of social media and/or other website(s).
5.iii. Culture Contact reserves the right to alter, change or remove the content of any affiliated social media and/or other website(s) at Helidth Ravenholm’s discretion.
6. It is understood that any data provided within a consultation is not to be reused by the client without a contractual prearrangement permitting them to do so.
6.i. The information provided within a consultation is not considered to be by default in the public domain nor should it be treated as such.
6.iii. It is understood that any agreed reuse of information must include a clear reference of the source of the information, of the references used within the information and of the date of the provision of the information.
6.iv. Contractual arrangements for the reuse of the data provided within a consultation are provided at Helidth Ravenholm’s discretion and are subject to retraction at Helidth Ravenholm’s discretion according to the arranged contract as provided.
7. Any use by a third party of the information available on the Culture Contact website (including the Trouble Library and the blog) and/or on any affiliated sites (such as Facebook, Youtube, Twitter, etc.) is to be pre-agreed with Culture Contact and must include a clear reference of the source of the information, of the references used within the information and of the date on which the information was acquired from the website and/or affiliated sites.
7.i. Any third party wishing to use information in this manner must contact Culture Contact via email clearly indicating their intention.
7.ii. Any third party must wait until they have received an email confirming their authorisation to use the information before doing so.
7.iii. The authorisation for a third party to use the information is provided at Helidth Ravenholm’s discretion and is subject to retraction at Helidth Ravenholm’s discretion.
8. Any use of the information available on the Culture Contact website (including the Trouble Library and the blog) and/or any affiliated sites (such as Facebook, Youtube, Twitter, etc.) for the promotion of violence, extremism (social or religious), abuse, etc. will be prosecuted.
8.i. No information shall be used to support harm to animals or people, or for any illegal action (under International Law). Any such use will be prosecuted.
9. Should any third party persist in using data as provided by Culture Contact after their authorisation to do so has been retracted (cf. Clause VII-7.iii), they will be prosecuted.

VIII. Endorsements and Affiliations
1. Culture Contact does not consider itself to support any religious or political groups and/or movements, nor does it consider itself to have a religious or political leaning and/or affiliation. Any statements of affiliation issued from any religious or political groups and/or movements will be treated as slander (cf. Clause X-1).
2. Culture Contact is not affiliated to any further companies, nor does it consider itself to be, unless it has otherwise indicated that affiliation on the website.
3. Any product reviews provided within the Blog, Trouble Library or elsewhere either on the Culture Contact website and/or on any of the affiliated sites are the opinion of Helidth Ravenholm and do not represent the company producing the product.
3.i. Any information used in a product review that has been provided by the company producing the product will be marked as such.
3.ii. Culture Contact is not responsible if the review reader’s experience of the product does not correspond to Helidth Ravenholm’s stated experience.
3.iii. Culture Contact is not responsible should the company not approve of the review or should the company feel that the review was not what they expected.
3.iv. Should the product have been sent from the company for the purpose of a review, it is understood that the review will state the accurate opinion of Helidth Ravenholm and will not be altered to suit the company’s expectations.
3.v. Should a review be made on a product that Helidth Ravenholm has not personally tested, the review will be marked as such and the opinion will be subject to revision in the event of personal testing.
3.v.1. Culture Contact reserves the right to review a product on the basis of why Helidth Ravenholm would not use it.
3.vi. If a third party wishes to use the review (in advertising or otherwise), they must contact Culture Contact as outlined in Clause VII-7.
3.vi.1. Culture Contact reserves the right to refuse or agree to the usage of the review at Helidth Ravenholm’s discretion (cf. Clause VII-7.iii).

IX. Disclaimers and Responsibility
1. Culture Contact is not responsible should the consultation fail to be effective in resolving the issue as stated in the consultation question (cf. Clause II-3 and II-4).
2. Culture Contact is not responsible for any misuse of the information provided by the consultation, either in the form of abridging the information for the client’s own ends, or any other misleading presentation of the information.
3. Culture Contact is not responsible should the information present on the website and/or affiliated sites or the information provided within the consultation be stressful to the client and/or reader.
4. Consultations are provided in English.
4.i. Culture Contact is not responsible if the client experiences confusion due to being a non-native speaker.
4.i.1. The client is allowed and expected to ask for clarification should they require it.
4.ii. Provided there is no unexplained use of technical jargon (whether anthropological, psychiatric, or otherwise) within the information provided, it is expected that the client will understand the information given them and is expected to ask for further clarification should that not be the case. Should the client not ask for clarification, Culture Contact is not responsible should the client not understand the information provided.
4.iii. Culture Contact is not responsible for any culturally-based misunderstandings or disagreements arising from differing linguistic perspectives and applications.
5. Culture Contact reserves the right to refer a client to a doctor, psychologist, psychiatrist, or another expert as relevant; however, it is understood that Culture Contact cannot take responsibility for and is not responsible for the actions of the individual the client has been referred to.
6. Culture Contact is not responsible for any damages that may arise from actions taken by the client and/or by a third party as a direct or indirect result of the consultation.
7. Culture Contact is not responsible for any technical problems or downtime with the Internet that may arise either on the side of the client or on Helidth Ravenholm’s side.
Any resulting cancellations or delays to consultations will be treated under the Clauses V and VI as applicable.
8. The client is responsible to check with their doctor, psychologist, etc. before implementing any advice provided on physical and/or psychological health.
8.i. Should they not do so and should there be a detrimental effect, it is not Culture Contact’s responsibility.
9. Helidth Ravenholm does not state herself to be a psychiatrist or a psychologist and a consultation with Culture Contact is not a substitute for a psychological or psychiatric evaluation. Culture Contact’s consultations serve a complimentary function and are not to be treated as a psychological or psychiatric evaluation or treatment in their own right. Culture Contact is not responsible should your psychiatrist or psychologist disagree with the consultation results and your usage of the consultation is down to the client’s discretion.
10. If the information provided by the consultation is considered to be illegal, subversive or otherwise non-desirable by the country or state in which the client is at the time of the consultation, Culture Contact is not responsible for any consequences that might arise nor is Helidth Ravenholm legally responsible for it.
10.i. Any advice on sexuality and sexual behaviour or on religious behaviour and/or religious issues is provided on the basis of freedom of information and Helidth Ravenholm is not responsible should it be considered problematic or illegal within the state or country in question.
10.ii. All advice is given on the basis of the English and Welsh legal perspective and within the bounds of freedom of speech and information.
11. Culture Contact is not responsible should a third party impersonate a client for any reason.
11.i. The client is responsible to maintain the privacy of their email and their communications with Culture Contact.
11.ii. It is understood that an individual that is very familiar with the client may be able to impersonate the client in such a way that Culture Contact may not be able to recognise the impersonation.
11.iii. Culture Contact strongly advises that the client provides a memorable question and answer in addition to their initial communication in the context of Personal Consultations.
11.iii.1. The client is expected to keep the memorable question and answer secret and to delete the email containing those details from their email account.
11.iii.2. Culture Contact will use the memorable question and answer to identify the client at the beginning of a Personal Consultation to ensure the identity of the client.
11.iv. Should a client share an email with another individual, Culture Contact strongly advises that the client creates a separate free email account should the topic of consultation be such that they wish to keep it personal and not inform the other individual of the consultation.
11.v. Should it become apparent that the client has been impersonated, Culture Contact will endeavour to turn over all relevant information to the relevant law enforcement.

X. Legal and Miscellaneous

1. Culture Contact reserves the right to prosecute any slander or libel arising from a consultation and/or consultation-related issues, wherever that slander or libel might be published/stated.
2. Any trolling, spamming, harassing behaviour, or otherwise undesirable communication sent to Culture Contact will be deleted and the issuing email address will be blocked.
3. Culture Contact considers itself to be bound by English and Welsh Law and International Law.
4. Any failure to pay for a consultation on the part of the client (cf. Clause V) will result in the prosecution of the client.
5. Culture Contact reserves the right to alter, amend and change the content of this contract at Helidth Ravenholm’s discretion and at any time.